Talk freely.
Connect with confidence.

Contact Us

Contact ZingTalk for account, payment, safety, verification, recharge, withdrawal or technical assistance.

Privacy Policy

This Privacy Policy explains how ZingTalk collects, uses, stores and protects information when you use the ZingTalk mobile application and related services.

1. Information We May Collect

• Account information such as mobile number, profile name, profile image, selected language and ZingTalk ID.
• Verification information, including verification videos submitted by eligible users.
• Messages, reports and related communication information required to operate and protect the service.
• Call information such as call type, duration, time and connection status.
• Device information, notification tokens, app version, operating system and technical logs.
• Payment and transaction records. Full card or UPI credentials are processed by authorized payment providers and are not stored by ZingTalk.
• Approximate location or permission information when needed for service availability, security or verification.

2. How We Use Information

• To create and manage user accounts.
• To provide messaging, audio-call and video-call features.
• To process payments, balances, earnings and withdrawals.
• To verify users and prevent fake or abusive accounts.
• To detect fraud, scams, harassment and policy violations.
• To provide notifications and customer support.
• To improve app reliability, safety and performance.

3. Service Providers

ZingTalk may use trusted technology, hosting, communication, analytics, verification and payment service providers to operate the app. These providers may process information only as required to provide their services and protect the platform.

4. Data Sharing

We do not sell personal information. Information may be shared with service providers, authorities where legally required, or when necessary to investigate fraud, abuse, security threats or violations of our policies.

5. Data Retention

Information is retained only for as long as necessary to provide the service, resolve disputes, process payments, maintain security and meet legal or regulatory requirements. Verification and moderation records may be retained when required for platform safety.

6. User Choices

Users may update certain profile information, manage app permissions, block other users, report inappropriate behaviour or request account deletion.

7. Security

We use reasonable technical and organizational safeguards to protect information. However, no internet or digital storage system can be guaranteed to be completely secure.

8. Adult Users Only

ZingTalk is intended only for individuals who are at least 18 years old. People under 18 must not create or use an account.

9. Changes to This Policy

We may update this Privacy Policy when the service, technology or legal requirements change. The latest version will always be available on this website.

10. Contact

For privacy questions, email privacy@zingtalk.in or open the Help & Support section inside the ZingTalk app.

Terms & Conditions

By creating an account or using ZingTalk, you agree to these Terms & Conditions and the Community Guidelines.

1. Eligibility

You must be at least 18 years old and legally able to enter into an agreement to use ZingTalk.

2. Account Responsibility

• Provide accurate registration and verification information.
• Keep your device, OTP and account access secure.
• Do not sell, transfer or share your account.
• You are responsible for activity performed through your account.

3. Calls and Messages

ZingTalk provides communication features between users. Users must communicate respectfully and must not misuse calls, messages, images or any other feature.

4. Coins, Payments and Charges

• Certain features may require paid coins, balance or recharge.
• Prices and available packages will be displayed before payment.
• Coins are virtual service credits and are not legal currency.
• Completed payments may be non-refundable except where required by law or where a verified technical failure occurred.
• Fraudulent payments, chargebacks or payment misuse may result in account restriction.

5. Earnings and Withdrawals

Approved earning users may receive earnings according to the rules displayed in the app. Withdrawals may require identity, bank and account verification. Applicable platform charges, taxes or deductions may be applied before payment.

6. Prohibited Use

You must not harass, threaten, scam, impersonate, exploit, blackmail or share illegal, hateful, sexually exploitative or harmful content. Sharing personal contact numbers or attempting to bypass platform safety systems is prohibited.

7. Recording and Screenshots

Users must not record, capture, distribute or publish another person's private calls, video, voice or messages without lawful permission and clear consent.

8. Suspension and Termination

ZingTalk may warn, restrict, suspend or permanently remove accounts that violate these Terms, create safety risks, commit fraud or misuse the service.

9. Service Availability

Features may occasionally be interrupted because of maintenance, network issues, third-party services or technical problems. We may improve, change or discontinue features when necessary.

10. Limitation of Responsibility

Users are responsible for their own conversations, decisions and interactions. ZingTalk does not guarantee the identity, intentions or behaviour of every user.

11. Changes to These Terms

These Terms may be updated from time to time. Continued use of ZingTalk after an update means you accept the revised Terms.

Refund & Cancellation Policy

ZingTalk provides digital communication services and virtual service credits. Please review the recharge amount and package before completing payment.

1. Recharge Cancellation

A recharge cannot normally be cancelled after the payment is successful and the balance or service credits have been added to the user's ZingTalk account.

2. Eligible Refund Situations

• The same recharge was charged more than once.
• Payment was debited but the ZingTalk balance was not credited.
• A verified technical error prevented delivery of the purchased service.
• A refund is required by applicable law or instructed by the payment provider.

3. Non-Refundable Situations

• Credits or paid services have already been used.
• The user changes their mind after a successful recharge.
• The account is restricted for fraud, abuse or policy violations.
• The user provides incorrect account or payment information.

4. How to Request a Refund

Email supportzingtalk@gmail.com within 7 calendar days of the payment. Include the ZingTalk ID, transaction reference, payment date, amount and a clear description of the issue. Never include an OTP, UPI PIN or full card details.

5. Refund Processing

Approved refunds are returned to the original payment method. Processing time may depend on the bank, UPI app, card network or payment gateway and can take several business days after approval.

Payment & Recharge Checkout Flow

ZingTalk displays the recharge amount before payment. Users can complete payment through an authorized payment gateway using the payment methods made available at checkout.

Community Guidelines

These rules help keep ZingTalk respectful, safe and welcoming. They apply to profiles, messages, audio calls, video calls, verification content and all other activity.

Be Respectful

• No bullying, harassment, threats or abusive language.
• No hate speech or attacks based on personal identity.
• No repeated unwanted calls or messages.

Protect Privacy

• Do not share phone numbers or private contact details.
• Do not request passwords, OTPs or banking credentials.
• Do not publish another person's private information.
• Do not record or distribute private calls without consent.

No Sexual Exploitation

• No sexual exploitation, coercion or blackmail.
• No content involving or appearing to involve minors.
• No requests for illegal or non-consensual sexual content.

No Fraud or Impersonation

• Do not pretend to be another person or organization.
• Do not use fake verification documents or stolen photos.
• Do not request money through false stories or scams.

No Illegal or Dangerous Activity

• No promotion of violence, crime or dangerous acts.
• No sale or promotion of prohibited goods or services.
• No malware, spam, phishing links or platform manipulation.

Reporting Violations

Users should block and report accounts that violate these rules. ZingTalk may review reports and take action including warnings, restrictions, suspension or permanent removal.

Child Safety Standards

ZingTalk is committed to protecting children from sexual abuse and exploitation. ZingTalk has zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM).

1. Prohibited Child Sexual Abuse and Exploitation

ZingTalk strictly prohibits any content, conduct or activity that sexually exploits, abuses or endangers a child.

• No child sexual abuse material (CSAM) or sexual content involving minors.
• No grooming, sexual solicitation or sexualized communication involving minors.
• No sextortion, coercion, trafficking or exploitation of a child.
• No requests for, sharing of or distribution of exploitative images or videos of minors.
• No content or behaviour that promotes, facilitates or normalizes CSAE.

2. Reporting Child Safety Concerns

Users can report safety concerns through ZingTalk's in-app reporting and support mechanisms. Child-safety reports are treated as high priority. Users may also contact the designated ZingTalk child-safety point of contact at supportzingtalk@gmail.com.

3. Review and Enforcement

When ZingTalk obtains actual knowledge of suspected CSAE or CSAM, ZingTalk may review relevant reports, accounts, messages, profiles and other information, remove prohibited content, restrict or terminate accounts, preserve relevant records where legally required and take other appropriate protective action.

4. Compliance With Child Safety Laws

ZingTalk complies with applicable child-safety laws and regulations. Where required by applicable law, confirmed CSAM or serious child-safety incidents may be reported to the appropriate regional or national authority, and ZingTalk may cooperate with lawful investigations.

5. Child Safety Point of Contact

Google Play and users may contact ZingTalk regarding child-safety concerns, enforcement and review procedures at supportzingtalk@gmail.com.

6. Our Safety Measures

• Adults-only eligibility requirement.
• In-app reporting and blocking mechanisms.
• Moderation and enforcement against abusive or exploitative behaviour.
• Restrictions on sharing personal contact information where implemented.
• Ongoing review of safety practices as legal and platform requirements evolve.

Help & Support

For account, verification, payment, recharge, call, message, safety or withdrawal assistance, email supportzingtalk@gmail.com or follow these steps in the app:

Delete Your ZingTalk Account

Users may request deletion of their ZingTalk account and associated personal information.

Request Deletion by Email

If you cannot access the ZingTalk app, email supportzingtalk@gmail.com with the subject “Account Deletion Request” and include your ZingTalk ID or registered mobile number. Never share your OTP.

Delete Through the App

What Will Be Deleted

• Profile and account information.
• Account access and active login sessions.
• Personal information no longer required to operate the service.

Information That May Be Retained

Certain transaction, fraud-prevention, dispute, moderation, security or legal records may be retained where reasonably necessary or legally required. Retained information will not be used to provide an active ZingTalk account.